Refund & Return Policy

Introduction

At ESRGMG INFOTECH SOLUTIONS PRIVATE LIMITED., customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we’re here to help. This policy outlines our procedures regarding returns and refunds.

Return Eligibility

You are eligible for a return only if:

• The product is damaged during shipping.
• The product is defective or not functioning as expected.
• You received the wrong item.

Returns are not accepted for:

• Change of mind after purchase.
• Wrong size selection (unless the incorrect size was shipped).
• Delivery delays caused by courier partners.

Return Request Timeline

You must raise a return request within 7 days of receiving the product. Requests made after 7 days will not be eligible for return or refund. We do not provide exchanges or replacements.

How to Request a Return

To initiate a return, email us at [email protected] with the following details:

• Order ID
• Clear photos/videos of the damaged, defective, or incorrect item
• A brief description of the issue

Refund Policy

Refunds will only be issued after the returned product is received and inspected. If approved, the refund will be credited to your original payment method within 7–10 business days. Refunds will not be provided for:

• Items returned without prior approval.
• Items returned after the 7-day window.